Workplace Support Team Coordinator
La Tour-de-Peilz 80% to 100% Open-ended

Ready for Swisscom

You will coordinate, manage and support a small team of 4 dynamic engineers dedicated to level 3 support for all user devices (laptops, desktops, tablets, mobile phones, scanners, printers, workplace, meeting room equipment, etc.) in a Swiss multinational in Vevey. You will act as the central point of contact for the team and manage the overview of activities, team objectives and current projects. This includes assigning and monitoring team tasks, providing regular and tailored follow-up to the relevant customer, as well as providing technical support and expertise to team members, helping them to solve complex technical problems. Every IT device in Switzerland is the technical responsibility of this team, to ensure seamless integration into the customer's environment and an optimal user experience. The technical scope covers hardware, firmware/BIOS, drivers, operating system and administration and monitoring platforms.

  • You will coordinate, manage, evaluate, and develop the skills of a small operational team
  • Your skills and expertise will enable you to support and help the team solve complex technical problems
  • You will work in a team on the customer's premises
  • You may be required to travel to a customer site in Switzerland (10%)

What you do is who we are.

Skill Check

Are we a good match?
Your skills
  • Excellent team management and leadership skills, with the ability to take the lead and assume ownership
  • Strong technical and analytical skills, with the ability to solve complex problems at an engineer level on Microsoft operating systems, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.). Also proficient in other key environments such as iOS, MacOS, Android, etc.
  • Risk assessment skills
  • Knowledge of IT security policies and industry standards
What makes you stand out
  • Small-scale project management skills, including defining objectives, deliverables, planning, execution, monitoring, and familiarity with Agile and Scrum methodologies
  • Ability to allocate and manage resources efficiently, with strong time management and organizational skills to meet deadlines
  • Skills and experience in communicating and collaborating with various stakeholders, such as customers, external suppliers, other IT teams, and global teams
  • Ability to identify and implement process improvements, including making proposals to enhance existing solutions

Is it a match? Apply today.

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Make a difference

We are taking responsibility for ensuring a sustainable future: We consistently make decisions and act in accordance with the principle of fairness. 

Your skills

  • Excellent team management and leadership skills, with the ability to take the lead and assume ownership
  • Strong technical and analytical skills, with the ability to solve complex problems at an engineer level on Microsoft operating systems, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.). Also proficient in other key environments such as iOS, MacOS, Android, etc.
  • Risk assessment skills
  • Knowledge of IT security policies and industry standards

What makes you stand out

  • Small-scale project management skills, including defining objectives, deliverables, planning, execution, monitoring, and familiarity with Agile and Scrum methodologies
  • Ability to allocate and manage resources efficiently, with strong time management and organizational skills to meet deadlines
  • Skills and experience in communicating and collaborating with various stakeholders, such as customers, external suppliers, other IT teams, and global teams
  • Ability to identify and implement process improvements, including making proposals to enhance existing solutions

Become a part of Swisscom

Help shape the future in our modern, flexible working environment. And open up a world of opportunity for yourself.

Your benefits
Fair pay

We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals.

Design your working day

Here you will find the right working model to suit you – whether you're a morning or night person, or whether you want to work full time or part time. You can also buy extra holidays from us.

Join the pioneers

We use agile organisational structures to identify potentials for innovation and development. This makes us one of the early adopters of future-oriented technologies and methods.

Maximise your potential

We provide plenty of opportunities for you to continuously develop and stretch yourself. You are in the driver's seat and can shape your own future.

Fair pay

We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals.

Click here
Design your working day

Here you will find the right working model to suit you – whether you're a morning or night person, or whether you want to work full time or part time. You can also buy extra holidays from us.

Click here
Join the pioneers

We use agile organisational structures to identify potentials for innovation and development. This makes us one of the early adopters of future-oriented technologies and methods.

Click here
Maximise your potential

We provide plenty of opportunities for you to continuously develop and stretch yourself. You are in the driver's seat and can shape your own future.

Click here
Make a difference

We are taking responsibility for ensuring a sustainable future: We consistently make decisions and act in accordance with the principle of fairness. 

Click here
getIT Insights

What is important to us and how we make a difference: From information about technical expertise to personal development stories – we guarantee you will gain a genuine insight into the working lives of Swisscom employees. 

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Your homebase

Swisscom (Switzerland) Ltd

Office impressions

Any questions?

Rouven
Talent Acquisition Manager
+41 58 223 29 24
Job number: 62218

Here you'll find answers to the most important and frequently asked questions.

First of all, we will fill this position without personnel service providers.

Job number: 62218

Rouven
Talent Acquisition Manager
+41 58 223 29 24

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