Ready for Swisscom

You are in charge of user support at a Swiss multinational. In this role, as part of a dynamic team, you handle all user enquiries.

  • Processing and analysis of ICT requests
  • Support and coordination of incident and problem tracking
  • Management of the knowledge database
  • Participation in special projects to support all types of user

What you do is who we are.

Become a part of Swisscom

Help shape the future in our modern, flexible working environment. And open up a world of opportunity for yourself.

Go to benefits
Fair pay

In your role of ICT Supporter in a full-time position (employment level of 100%), you will receive a gross salary of:

CHF 50 - 70K p.a.

Job location

In this 100% job, you work in a team on site.

You do not travel regularly.

Flexible working models

We can offer the working model to suit you, whether you're a night owl or morning person and whether you're looking to work full or part time. We also give you the option of purchasing additional days' leave.

Individual training

We support your personal and professional development with a comprehensive programme of internal and external training.

Is it a match?

Find out if the job is the perfect fit for you. And vice versa. In just 3 steps.

1/3Team

You work in a young and dynamic team consisting of several dozen employees spread over different departments (mainly Service Desk and Technical Service). This team is based on the Vevey Campus and aims to satisfy the needs of our client.

2/3The subjects

As part of a team deployed at a client's site in Vevey, you are in charge of user support. Your role is to ensure the good image and quality of service of Swisscom for this client. We therefore rely on your advanced listening skills and your ability to create a customer relationship in order to carry out your mission successfully.

3/3Skill Check

How well does this job suit you? Take our skill check and find out if it is a match.

Your professional profile
  • Technical diploma (FCC) in IT or equivalent diploma, with or without previous experience
  • Ability to use and support basic applications in the Microsoft environment (O365, Windows)
  • Good understanding of incident and request practices (ITIL)
  • Quality objectives in Incident Management
  • Experience in IT support
What else sets you apart
  • A good feel for IT and user support as well as the ability to take the lead and provide quality follow-up
  • Very good English, German and French
  • Initiative-taking and proactive working practices
  • All-round flexibility, focused on client satisfaction
  • Excellent client communication (face-to-face and email) and team spirit

Take the Skill Check

With the Skill Check above, you will discover whether you are a good fit for the position.

It’s a match! Apply today.

Your Skill Check will be submitted automatically along with your application.

Check all your skills

You have already? Then perhaps a different position would be a better fit for you.

Go to application

Your Skill Check will be submitted automatically along with your application.

Your home base

Swisscom (Switzerland) Ltd

Any questions?

Here you'll find answers to the most important and frequently asked questions.

First of all, we will fill this position without personnel service providers.

Job number: 11342

Sabine
HR Operations Specialist
+41 58 221 60 15

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