Ready for Swisscom

You ensure that our key accounts receive the best possible quality Cyber Defence service. This is a new role you are setting up.

  • Take responsibility for interactions with our key accounts
  • Care for customers during the delivery of our SOC services
  • Identify and structure customer's needs and share insights with product management
  • Job sharing is possible

What you do is who we are.

Become a part of Swisscom

Help shape the future in our modern, flexible working environment. And open up a world of opportunity for yourself.

Go to benefits
Fair pay

We pay a fair, market-driven salary and also provide attractive additional benefits, such as a sabbatical lasting several weeks or paying your insurance premiums.

Job location

In this 80 to 100% job you have the possibility to work partly from home.

You travel up to 30% of your working time within Switzerland.

Flexible working models

We can offer the working model to suit you, whether you're a night owl or morning person and whether you're looking to work full or part time. We also give you the option of purchasing additional days' leave.

Individual training

We support your personal and professional development with a comprehensive programme of internal and external training.

Is it a match?

Find out if the job is the perfect fit for you. And vice versa. In just 3 steps.


In our B2B Cyber Defence Centre, we represent the view of our clientele. We build and maintain a good relationship with our customers. To this end, we identify their needs and incorporate their wishes into the ongoing development plans of the service. We inform our customers about the resulting roadmap.

2/3The themes

With growing levels of digitization, IT infrastructure is a key success factor for companies. To combat the associated risks, many large customers use our Security Services. Security is essential for Swisscom. We aim to refine these services. Identifying and dealing with cyber threats is an integral part of this process.

You play a key role in shaping the newly created role of Customer Success Manager. To do this, you identify customer needs for responding to security incidents. In addition, you help to continuously improve our SOC. You gain insight into many IT infrastructures and help shape the protection of our digital future.

3/3Skill Check

How well does this job suit you? Take our skill check and find out if it is a match.

Your professional profile
  • Experience in building, maintaining, and developing good and sustainable customer relationships
  • Basic understanding of cyber security 
  • Knowledge of service management
  • Ability to identify and prioritize requirements in a structured manner and contribute to service development efforts

What else sets you apart
  • Independent and responsible with the will to actively shape the future of Swisscom
  • Ability to communicate transparently with stakeholders and drive challenges forward with a high level of initiative
  • Personality that keeps their cool in a rapidly changing environment and manages the interests of internal and external stakeholders
  • Passion for cyber security and interest in evolving in a fast-changing environment
  • Very good German and English, French a plus

Take the Skill Check

With the Skill Check above, you will discover whether you are a good fit for the position.

It’s a match! Apply today.

Your Skill Check will be submitted automatically along with your application.

Check all your skills

You have already? Then perhaps a different position would be a better fit for you.

Go to application

Your Skill Check will be submitted automatically along with your application.

Your home base

Swisscom (Switzerland) Ltd

Förrlibuckstrasse 60, 8005 Zürich


Any questions?

Here you'll find answers to the most important and frequently asked questions.

First of all, we will fill this position without personnel service providers.

Job number: 11354

Security Officer
+41 58 223 31 83

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