What you achieve

Joining a team of fifty members, you play a key role in developing our real-time customer experience monitoring system. Focusing on large-scale graph analytics applications, you construct and maintain a knowledge graph based on information ranging from structured logs and metrics to unstructured customer interactions, and including semi-structured incident tickets. To do so, you leverage stream processing technologies and machine learning methods. The system you develop empowers our customer support units to do search, impact analysis or problem area identification. Thanks to you, our product managers understand the usage of our products and can better adapt to customer needs. As part of a cross-functional agile DevOps team, you have full responsibility for your products. We believe in T-shaped skills, having expertise in one field and developing breadth on the job. Together we push the limits of anomaly detection and predictive maintenance.

Why you succeed

  • Master's degree (ETH/Uni/UAS) in computer science or similar technical field of study
  • Experience with graph analysis, graph embedding, and knowledge representation
  • Familiarity with information retrieval systems, learning to rank
  • Expertise in at least one major programming language (preferably Java)
  • Know-how in data wrangling and discovery, applied to large and diverse data sets
  • Working knowledge of SQL and NoSQL databases, hands-on knowledge of graph DBs (like Neo4J) is a plus
  • Experience with DevOps and CI/CD best practices is a plus
  • Comfortable working in agile teams with test-driven development and continuous integration
  • Highly motivated personality with a strong work ethic
  • Very good English; German, Swiss-German, or French a plus

Curious to know more?

As Data, Analytics & AI Engineer Knowledge Graph
... you start as soon as possible
... you can partly work from home
... you would have to be in Bern at least three days a week and the other days you can work from another location

What to expect

Fair working conditions

Fair working conditions

Fair working conditions

Generous employee benefits

Generous employee benefits

Generous employee benefits

Working world

Working world

Working world

Flexible working

Flexible working

Flexible working

Work and family

Work and family

Work and family

Fringe benefits

Fringe benefits

Fringe benefits

Fair working conditions

You benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA). Salaries at Swisscom are fair and market-driven with bonuses for good performance. Our salary system is transparent.

Generous employee benefits

Through its pension fund comPlan, Swisscom offers you extensive pension plans with individual savings options. We guarantee generous continued salary payments in the event of illness or accident.

Working world

Swisscom actively promotes innovation and continuous improvement and you share in shaping these processes. We work in interdisciplinary teams. Co-working, prototyping and agile working methods are rooted in our culture.

Flexible working

Our flexible, part-time or job sharing working models let you achieve a healthy work-life balance. And because travel broadens our horizons, you can either apply for unpaid leave or purchase up to two weeks of additional holiday per year.

Work and family

Helping you optimally combine your work and family life is very important to us. Swisscom provides for 18 weeks of maternity leave and 3 weeks of paternity leave. Our childcare programme assists you with matters related to taking care of your children, while the Work & Care programme lets you take care of sick family members.

Fringe benefits

We offer you a generous monthly discount on certain Swisscom products. You also benefit from discounted tickets and travel cards on public transport. The healthy, low-cost meals that you can enjoy at our staff restaurants are an additional benefit.

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