What you achieve

Joining our interdisciplinary team, you play a key role in further developing our Customer Experience Monitoring, one of the flagship products of the Data, Analytics, and AI division. Together, we are shaping the future of customer experience by organizing Swisscom's knowledge graph to empower engineering and customer support teams with accessible analytics and insights. Our tools are based on cutting-edge technology and support Swisscom to operate the best network.

You are deeply involved in all phases of product development. This includes developing, testing, operating, automating, user research, and monitoring services with end-to-end responsibility. In addition to working with graph data, you build and evolve data processing pipelines, and you analyze data to extract actionable insights. Collaborating with engineers and data scientists, you implement and maintain highly scalable applications. Our well-established bottom-up culture with flat hierarchies makes you thrive.

Why you succeed

  • Solid software engineering skills in Java, Python, and Bash
  • Knowledge of Elasticsearch, Kafka Streams, Spring Boot, Jupyter notebooks
  • Experience with DevOps, CI/CD, and cloud/monitoring technologies (e.g. Prometheus, Grafana, Kubernetes, Jenkins, Artifactory, Bitbucket)
  • Know-how of API development with RESTful API best practices
  • Basic knowledge of Neo4j graph database internals, querying mechanisms, and efficient graph algorithms
  • Strong penchant for automation and knowledge of related tools (e.g. Ansible)
  • Skilled in real-time, event-driven, streaming application development
  • Comfortable with graph data modelling, and continuously building and deploying container-based micro-services
  • Problem-solver with strong analytical skills, happy to engage with different stakeholders
  • Very good English; German, Swiss German or French a plus

Curious to know more?

As Senior Software Engineer Analytics & AI
... you start as soon as possible
... you can partly work from home
... you travel up to 20% of your working hours within Switzerland

We intend to fill this position without involvement of external recruiting or placement companies.

What to expect

Fair working conditions

Fair working conditions

Fair working conditions

Generous employee benefits

Generous employee benefits

Generous employee benefits

Working world

Working world

Working world

Flexible working

Flexible working

Flexible working

Work and family

Work and family

Work and family

Fringe benefits

Fringe benefits

Fringe benefits

Fair working conditions

You benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA). Salaries at Swisscom are fair and market-driven with bonuses for good performance. Our salary system is transparent.

Generous employee benefits

Through its pension fund comPlan, Swisscom offers you extensive pension plans with individual savings options. We guarantee generous continued salary payments in the event of illness or accident.

Working world

Swisscom actively promotes innovation and continuous improvement and you share in shaping these processes. We work in interdisciplinary teams. Co-working, prototyping and agile working methods are rooted in our culture.

Flexible working

Our flexible, part-time or job sharing working models let you achieve a healthy work-life balance. And because travel broadens our horizons, you can either apply for unpaid leave or purchase up to two weeks of additional holiday per year.

Work and family

Helping you optimally combine your work and family life is very important to us. Swisscom provides for 18 weeks of maternity leave and 3 weeks of paternity leave. Our childcare programme assists you with matters related to taking care of your children, while the Work & Care programme lets you take care of sick family members.

Fringe benefits

We offer you a generous monthly discount on certain Swisscom products. You also benefit from discounted tickets and travel cards on public transport. The healthy, low-cost meals that you can enjoy at our staff restaurants are an additional benefit.

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