What you achieve

You take on requests that have not been resolved by first-level support remotely or on-site. Performing general IT supporter duties, you create accounts, follow up on procurement, troubleshoot, and escalate other IT-specific issues to other resolver groups. Answering questions and solving problems independently by utilizing a variety of resources, you provide accurate information and professional, timely, courteous service to employees and customers. You support multiple service areas proficiently while maintaining your expertise in IT workplace management. Opening and closing tickets, completing requests, or meeting deadlines are part of your daily routine. If needed, you can broaden your knowledge by assisting in special projects.

Why you succeed

  • IT diploma (FCC) and/or related experience
  • At least 12 to 18 months of experience as a workplace / service desk supporter
  • Skilled at troubleshooting, able to prioritize and multi-task
  • Ready to follow detailed instructions and tasks for all assigned areas
  • Able to interact with clients, senior management, staff, and vendors
  • Team-oriented, fast-learning, initiative, and enthusiastic
  • Very good English and French, German a plus

Curious to know more?

As IT Workplace Management Supporter
... you start as soon as possible
... you work in a team on site
... you do not travel regularly

We intend to fill this position without involvement of external recruiting or placement companies.

What to expect

Fair working conditions

Fair working conditions

Fair working conditions

Generous employee benefits

Generous employee benefits

Generous employee benefits

Working world

Working world

Working world

Flexible working

Flexible working

Flexible working

Work and family

Work and family

Work and family

Fringe benefits

Fringe benefits

Fringe benefits

Fair working conditions

You benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA). Salaries at Swisscom are fair and market-driven with bonuses for good performance. Our salary system is transparent.

Generous employee benefits

Through its pension fund comPlan, Swisscom offers you extensive pension plans with individual savings options. We guarantee generous continued salary payments in the event of illness or accident.

Working world

Swisscom actively promotes innovation and continuous improvement and you share in shaping these processes. We work in interdisciplinary teams. Co-working, prototyping and agile working methods are rooted in our culture.

Flexible working

Our flexible, part-time or job sharing working models let you achieve a healthy work-life balance. And because travel broadens our horizons, you can either apply for unpaid leave or purchase up to two weeks of additional holiday per year.

Work and family

Helping you optimally combine your work and family life is very important to us. Swisscom provides for 18 weeks of maternity leave and 3 weeks of paternity leave. Our childcare programme assists you with matters related to taking care of your children, while the Work & Care programme lets you take care of sick family members.

Fringe benefits

We offer you a generous monthly discount on certain Swisscom products. You also benefit from discounted tickets and travel cards on public transport. The healthy, low-cost meals that you can enjoy at our staff restaurants are an additional benefit.

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